Refund policy

Last updated: August 2026

At VibeAndValue Squishies Store, every item is checked before packing and dispatch. As squishies are handled sensory products, we take care to ensure your order leaves us in good condition.

No Change-of-Mind Returns

We do not accept returns, exchanges or refunds for change of mind, including situations where you:

  • Change your mind after ordering
  • Prefer a different colour, design, texture or scent
  • Decide the squishy is softer, firmer, slower-rising or different from what you personally expected
  • No longer want the item after receiving it

Please review the product photos, description and product type carefully before purchasing.

Natural Product Variations

Squishies are manufactured items and slight variations may occur between pieces.

Small differences in colour, shape, finishing, texture, scent intensity and rising speed are generally considered normal and are not automatically regarded as defects.

Minor surface marks or small imperfections resulting from the manufacturing process may also occur.

Crunchy Squishies

Crunchy squishies contain fillings such as clay and/or beads and are naturally more susceptible to wear and tear than standard foam squishies.

Damage caused by excessive squeezing, pulling, twisting, puncturing, biting, chewing, sharp objects or improper handling is not considered a manufacturing defect.

Please handle crunchy squishies with care.

Damaged, Faulty or Incorrect Items

Although every order is checked before dispatch, we understand that unexpected issues can occasionally happen.

If you receive an item that is:

  • materially damaged upon arrival;
  • significantly defective;
  • leaking or has exposed filling upon arrival;
  • materially different from the item you ordered; or
  • the wrong product,

please contact us as soon as possible after receiving your parcel.

Kindly provide:

  • Your order number
  • Clear photos of the item
  • A video clearly showing the issue
  • Photos of the parcel/packaging where relevant

Each case will be reviewed individually based on the nature of the issue and the condition of the product.

Where an issue is verified, we may offer an appropriate resolution such as a replacement, partial refund, full refund or other suitable remedy, depending on the circumstances.

Items That Have Been Used or Damaged After Receipt

We are unable to provide a refund or replacement for damage caused after delivery through misuse, accidental damage, excessive handling, improper storage or normal wear and tear.

For hygiene reasons, items that have been extensively handled or used generally cannot be returned unless required as part of resolving a verified product defect.

Refunds

Where a refund is approved, it will normally be returned to your original payment method.

Processing times may vary depending on your bank or payment provider.

Your Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable Singapore consumer law. Singapore's Lemon Law provides remedies for goods that do not conform to contract.

VibeAndValue Squishies Store
Worth Every Squeeze ❤️